How can I purchase a digitizer? Custom software services?
Because of the highly customizable nature of our products, we recommend you send us an email at info@skutek.com for custom digitizers, or fill out a RFQ for products in stock here: Quote

How many channels do your digitizers have? 
We frequently complete orders for various numbers of channels: 2, 8, 10, 32, and even 40. We got our start making over 1500 channels for the LZ Dark Matter experiment!

How do I update my digitzer? How can I request a feature or bug fix?
Updates for our products are rolled out frequently. You can install the latest updates remotely straight from your digitizer! For those in a closed-network lab, please reach out if you have a preferred way to update at support@skutek.com  

I want a digital copy of my quick start guide, user manual, or other documentation. Where can I find this?
Application notes, articles, news and updates are available under News and Articles as well as in Documentation.
For more in-depth manuals and documentation, you must login. 

Credentials are provided along with your tracking E-mail when your product was shipped. Contact support@skutek.com with your device serial number and institution for a password reset.  

Why do I not see any waveforms when I click “Start” on the digitizer GUI?

If you are expecting to see waveforms from triggers on the Waveform page, and instead see nothing, here are a couple things to check:

– Did you Enable triggers for the channel you are looking at? Check the Digitizer Configuration to make sure.

– Check other trigger-related parameters in Digitizer Configuration like Trigger Sensitivity, Signal invert, trigger edge, etc.

– Did you set the channel you are looking at as one of the two channels in the Enable Live Display section of the Waveform page?

– Do you have “Live Display” enabled on the Waveform page? If so, make sure the channel you are looking at is selected for live display.

— NOTE: Enabling “Live Display” will display a Waveform once every 3 seconds (at maximum). It does not affect the DSP. If desired, this can be disabled for a small performance boost.